“Everywhere” Contact Information - HP Technical Support If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support. HP Replacement programs and product recalls HP – Replacement and Product Recalls - Latest Information Recalls - Devices / components eligible for Recall replacement are not subject to warranty status. In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019. Partial Excerpt from the August 2019 Expansion Notification: Īugust 2019 Expansion of the 2018 HP Notebook Computer and Mobile Workstation Battery Safety Recall. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at soon as possible and check your battery. HP’s primary concern is for the safety of our customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected. The batteries have the potential to overheat, posing a fire and burn hazard to customers.
The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018. In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. HP urges customers to recheck all potentially affected products Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected Open: HP Replacement programs and product recalls
#HP SPECTRE X360 CASE INSTALL#
If necessary, purchase and install a replacement battery.Read Information and Run component tests on battery / AC adapter (charger).If your battery is not impacted by the recall: If your battery is impacted, follow the instructions to contact HP.Read important information about battery recall.What you can try (component testing, for example), What you need to know (battery Recall program, for example) NOTE: Please ignore any sections / suggestions for testing or calibration of the battery neither of these options can fix a broken battery. To know for sure whether your computer is covered under the latest Battery Recall program, please read the information provided on the subject (later in this message). HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery Stress on the case does pose the risk of further damage to the other components. Replacement of the battery is the only option to fix this type of problem - it never gets better on its own. Yes, the battery must be removed and replaced.Īlthough not dangerous according to HP data, If the distention in the computer case is due to a swollen battery, (I have yet to attempt to disassemble the laptop I'm waiting on a new electronic repair toolkit to arrive this description you have provided does sound like the battery is the source of the problem. What is my recourse here? Because I'm looking and so far I can't even find a replacement part. How can this be? Is this even safe to use? And yet I keep seeing posts/tweets about this battery recall and supposedly mine is not included. I have run the HP battery utility and it shows that the battery is fine. I'm well out of my warranty period but this is pretty frustrating to me because I usually use this laptop on a docking station and very rarely off its charger. This too puzzled me and then the touch pad started looking distended, popping up on one side.Īfter doing some research I've come to believe I have a bloated/swollen battery as others have. In recent weeks I noticed the laptop didn't sit properly on my desk, as if it had legs that were not level.
Lately it has been frequently running hot with CPU usage very high, and I was unable to figure out why.
#HP SPECTRE X360 CASE UPGRADE#
Notebook Hardware and Upgrade Questions.
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